Top Shelf Frequently Asked Questions
Have Questions About Our Bespoke Shelving Systems?
Then you’ve come to the right place! If you want to know what makes Top Shelf UK special or have questions, we’ve got you covered.
These are answers to the questions we are asked most often by our customers. If you can’t find the answer to your query and if you still have questions, contact us, we are more than happy to help!Â
The sizes I require aren’t on the website, can I have a custom shelf made?
If you have a particular size requirement, we will manufacture your shelves to your exact measurements.
How much do you charge for custom shelves?
If the décor / colour is from our range, we will only charge for the next size up. So for example, if you needed a shelf which is 1225mm long, we would charge you the same price as a 1250mm long shelf as priced on the website.
I can’t find the right colour;
If you can’t see the colour /décor or species you need, will we try our best to source it for you. We have hundreds of different laminates, veneers and solid woods which are available.
How do I send you a bespoke enquiry?
If you require a bespoke quote, simply email a sketch with all of your dimensions to sa***@*********co.uk- Be sure to include the number of shelves, main colour/edge colour, finishes and shipping address.
Will the floating shelves tilt forward when more weight is put on them?
No, never! Another great feature of floating shelves by Top Shelf UK. Our concealed shelf supports can be adjusted in tilt simply by screwing the spigot further into the bracket. This counteracts any more weight applied and keeps the shelf level – forever!
Can I fit floating shelves to plasterboard wall?
Yes, although there are one of two things you need to do;
1.      Locate the timer studs - You cannot install to just the plasterboard it is simply impossible even with plasterboard fixings. The shelf brackets need to be fixed straight into the timberwork. Once you have found them (usually 600mm apart as standard), let us know and we can position the brackets on the shelf to suit. We will not charge extra for this.
2.      Pre-installation work - For one reason or another you may not be able to use the timber stud work – Eg. The shelves may not reach. If this is the case you need to bridge the timber work, don’t worry we have a great step-by-step guide which shows you what to do. click here.
How difficult is it to install the shelves?
On a scale of 1-10 where 1 is being a complete novice and 10 is being a skilled tradesperson, we would say… 6!
We provide a simple, step-by-step installation guide with all orders. We do always suggest that you consult an experienced tradesperson first, mainly to check for hidden live wires and pipes – Better to be safe than sorry.,
How many brackets will I get?
Brackets are supplied one on each end of the shelf and a maximum of 600mm apart in between;
·        600mm Shelf = 2 shelf brackets
·        900mm Shelf = 3 shelf brackets
·        1200mm Shelf = 3 shelf brackets
·        1800mm Shelf = 4 shelf brackets
How do I look after my shelves?
All of our shelves can be cleaned using normal furniture polish.
Are your solid wood shelves 100% solid wood?
Of course! All of our timber is hand-picked from our local merchant and only the very best is selected. The timber we use is also kiln-dried, this is a process that sucks the moisture out of the wood preventing the finished shelf from warping, twisting and splitting over time.
Do you provide samples?
Our samples can be purchased for as little as £2,00. For more information please check our samples page.
I want a floating shelf longer than 24000mm, is this possible?
Yes - We can manufacture shelving up to 3000mm in length however our nominated delivery partner applies a surcharge of £80+VAT on any consignment over 2400mm. Please contact us for a quotation.
For shelving runs over 2400mm we also offer a jointing service free of charge if required. We will omit the edging from one side of either shelf and instead add biscuit joints. So for example a continuous run of 4200mm shelving can be achieved by ordering two lengths at 2100mm.Â
Do you supply shelves for alcoves?
Yes - For alcove shelves we supply supporting battens instead of concealed brackets. These battens simply fixed to both sides and back of the wall.
The shelf then simply slots over the battens maintaining the floating effect. See our full range of alcove shelves here, Alcove Shelves.
Can I put my television on a floating shelf?
Our floating shelves will easily support the weight of a flat screen TV but it won’t stop it getting accidently knocked off. We strongly advise also fixing the TV to the wall.
Can I order thicker or thinner shelves?
The thinnest floating shelf we can manufacture is 26mm. The maximum thickness really depends on the material. Laminated and veneered shelves can be produced to whatever thick you require. Solid wood shelves are subject to availability at the time.
Can I paint my shelf?
Yes – We supply ready to paint floating shelves in all sizes.
Do you offer a stain matching service?
Yes – We can stain match our solid wood and veneered shelves to your existing furniture. We just need a sample to match to
Are your shelves suitable for a kitchen?
Yes - Our floating shelves are strong enough to hold stacks of dishes or just about anything you decide to load them up with. We can match the finish on your kitchen cabinets as well.
Top Shelf Delivery and Pricing FAQs
When will my order be delivered?
As each of our shelves are made to order, our delivery time is usually 7-14Â working days from the date of order and payment. When your order is ready for dispatch, we will email you with a delivery tracking number which enables you to check the progress of your order.
Deliveries are made Mon-Fri and between 9am-5pm. Saturday deliveries can be made upon request subject to charge, contact us for more information.
If you need your shelves urgently, or would like your delivery to take place on a specific date, please contact us and we will do our best to help you.
How much does delivery cost?
We offer free delivery for all orders placed on our website over £250. For all orders below £250 we charge £9.95. Our delivery charge is standard, and is for weekday delivery to mainland UK. For deliveries outside mainland UK, or Saturday deliveries, please contact us and we’ll be able to let you know our charges for any of these services.
Do you deliver outside the UK?
Yes! For deliveries outside mainland UK, please contact us and we’ll be able to let you know our charges for any of these services.
Do your prices include VAT?
VAT – currently at 20% is added and listed during check out. We can provide a VAT receipt upon request.