Delivery

We offer free standard delivery on all orders over £250.00 (UK mainland Only). Contact us for orders outside the UK.

Customers are welcome to arrange pick up or shipping and delivery, by their own selected courier. Associated costs, insurance, and delivery period will then be the responsibility of the customer. Email info@topshelf.co.uk to request collection arrangements

 

Orders are processed within 48 hours of monies received and are usually delivered within 7-14 working days. Please advise if you need your order quicker and we will try our best to accommodate. Deliveries are made during normal working hours between 8 am - 6 pm Monday - Friday. Other delivery options may be available on request.

 

Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods.

 

Once your order has been placed you will receive a confirmation email including our courier details and your consignment number so you can track your order.

 

IMPORTANT: It is strongly advised that you sign for your delivery as "unchecked" as damage caused in transit is not often clear until the package is opened. No claims for loss or damage can be made if your delivery is signed for as "received in good condition". You must ask the driver to change the status to unchecked.

 

All deliveries must be signed for. Be aware Top Shelf UK will not be liable for any product damaged or lost if deliveries are accepted without signature. If someone else is to accept the delivery on your behalf you should advise them of this information.

 

We go to great lengths to protect your product in transit but if damage has occurred you are fully covered by us and a replacement will be sent within 5 working days. You must notify us within 24 hours of the delivery if any items have been damaged.

 

We will not accept liability for goods lost in transit unless we are notified within 24 hours from the expected delivery date. It is your responsibility to notify us of any incorrect goods supplied within 24 hours after delivery.

 

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours after delivery.

 

We use a nationwide courier service for all our deliveries. It is therefore very important that you check your goods prior to accepting delivery. By signing for the goods you are confirming that all items have been delivered undamaged. No claims for damaged goods will be accepted once you have signed for the order.